Blog Archives | Forth Communication

5 Ways you can use transactional direct mail in your business

Almost every business will make use of transactional direct mail. While direct mail is a broad term that covers a wide range of actions, transactional direct mail is one to one generated communication with an individual. At the heart of transactional direct mail is data, it is your data on your customers that allows you to create powerful transactional mailings. At Forth we are experts in taking your data and using it to drive your communications. Here are just a few ways in which transactional mailing can help your business. 1 Invoices It goes without saying that direct mail invoicing […]

Event Response Management – Best Practice for Business

Disaster response, not the two words any business wants to hear but as the saying goes, especially if you happen to be a scout, Be Prepared! This article is more about event response, your action as a business to engage with your customers should anything effect your service to them. Responding to something is the second phase of managing your event and given that your customers are your number one priority, how you communicate with them is telling about you as a business and will impact your customers opinion of you. Firstly they need to know that a problem has […]

Forth are now FSQS Accredited

We are pleased to announce that we have recently received our stage 2 FSQS (Financial Services Qualification System) accreditation. What is FSQS? As the regulated environment becomes more complex, FSQS provides a standard and simple mechanism for collecting and managing supplier compliance assurance information across the sector. A cross-sector collaboration solution which reduces the time, cost, resource and duplication currently needed to provide information to financial institutions. FSQS is currently used by 18 major banks building societies and insurance companies: Lloyds Banking Group, Metro Bank, Santander, TSB, Shawbrook Bank, Aldermore Bank, Clydesdale Bank, LV=, Arbuthnot Latham, Nationwide Building […]

The Importance of a Customer Centric Culture

Now, its not rocket science to know that customer satisfaction is paramount in any business. An unhappy customer is far more likely to spread the word than a happy one. If you look at TripAdvisor there is no end to the “tasteless meals” or the “shabby hotels” reviewed, however when you see the 5-star review and the happy smiling faces of holiday makers and bon viveurs’ you will probably also read “the staff were exceptional, so friendly, they made our visit very special”. This also applies to the business world and although, as a company like Forth where we deal […]

What’s the B word?

Bureaucracy? Ballot? … Bored? Alas no, in this case, Brexit, however all the other ‘B’ words here can also be applied to the subject of Britain’s exit from the European Union. You may be thinking ‘Oh no, not more about Brexit…’ Don’t close this blog just yet, bear with us, it’s actually quite good, well we think so… Truth is we don’t know what’s going to happen, you don’t know what’s going to happen. What we can say is that at least everyone is in the same boat. Some will understand better than others what it all means, but at […]

Meet Andrew O’Driscoll, Director Mailing Solutions

As a Yorkshireman, living in Bangor it’s safe to say that I’m a Northerner wherever I am. Myself, Irish wife Louise and now native Irish Children, Will, Emery and Corah have been here for over 5 years and I have been working with Forth Mailing Solutions for the past year. With over 25 years’ experience in Senior Director roles, specialising in growing businesses and exceeding client expectations, I was excited to take on the role of growing the mailing solutions business. Established as a mailing house and Direct Mail provider for the last 25 years, we now consider ourselves the […]

Producing Seven Figures

The month of May saw our Production Department’s busiest month on record, reaching a certain milestone in the process… View PDF Here

Life After GDPR

For as long as he can remember, Alvin the Alien has been on planet GDPR. All he has ever known has been checklists, opt-out emails and data health checks. Now that he has achieved his mission of spreading awareness, he has been trying to explore like outside of the GDPR-stratosphere. Turns out we’re in for quite an exciting summer… View PDF Here

GDPR: It’s been a week

It’s been one week since the GDPR came into effect and we thought we’d take a look at what’s happened since. From complaints to Beyoncé and everything in between, step into Friday with this GDPR rundown! View PDF Here

GDPR – It Shouldn’t Be A Grey Area

With just two weeks until the implementation of the General Data Protection Regulation, it’s vital that you consider your levels of compliance across a variety of integral areas. Read our list of notable factors to focus on to ensure you remain complaint: View PDF Here Click here to visit the EU GDPR Regulation website