Blog Archives | Forth Communication

ABC’s of Common Direct Marketing Terms – A

We understand that at times, a term or two may escape you. That is why it’s always handy to have a good glossary close at hand. With our A to Z glossary, we define some of the most commonly direct mail and direct marketing terms used in direct response marketing throughout the industry. Over the next couple of weeks, we will be releasing our A to Z glossary so that you, as a business and personally can become savvier and stay on top of the lingo. AA: Authors alterations, i.e., changes other than corrections made by a client after the […]

It’s beginning to look a lot like Christmas

BREAKING NEWS; John Lewis has just released their Christmas advert! Have you seen it? If not, click here. We have seen and much like every year, it is a tear-jerker. #ExciteableEdgar On that note, Christmas has officially begun! Time to dust of those Christmas decorations, put some Mariah Carey on whilst you’re writing your Christmas card and get yourself into that Christmas spirit! Now we mentioned writing Christmas cards and there is a reason behind it. Let me explain; In today’s crowded marketplace, your average consumer will supposedly be exposed to around 10000 brand messages only a daily basis, so […]

The Man, The Myth, The Mail

Scotland – the home of the Loch Ness monster, the Haggis and the Kelpie. These are all urban legends that we have been told at some point in our lives. But what do they all have in common? Yes, they are urban legends. Much like the urban legend that Direct mail is dead and that it was killed by the internet. However, in comparison to Scotland’s mythical creatures, direct mail does exist and is very much alive! Not only is there proof to back said statement, but it is also more credible than a shaky video recorded with a […]

5 Ways you can use transactional direct mail in your business

Almost every business will make use of transactional direct mail. While direct mail is a broad term that covers a wide range of actions, transactional direct mail is one to one generated communication with an individual. At the heart of transactional direct mail is data, it is your data on your customers that allows you to create powerful transactional mailings. At Forth we are experts in taking your data and using it to drive your communications. Here are just a few ways in which transactional mailing can help your business. 1 Invoices It goes without saying that direct mail invoicing […]

Event Response Management – Best Practice for Business

Disaster response, not the two words any business wants to hear but as the saying goes, especially if you happen to be a scout, Be Prepared! This article is more about event response, your action as a business to engage with your customers should anything effect your service to them. Responding to something is the second phase of managing your event and given that your customers are your number one priority, how you communicate with them is telling about you as a business and will impact your customers opinion of you. Firstly they need to know that a problem has […]

Forth are now FSQS Accredited

We are pleased to announce that we have recently received our stage 2 FSQS (Financial Services Qualification System) accreditation. What is FSQS? As the regulated environment becomes more complex, FSQS provides a standard and simple mechanism for collecting and managing supplier compliance assurance information across the sector. A cross-sector collaboration solution which reduces the time, cost, resource and duplication currently needed to provide information to financial institutions. FSQS is currently used by 18 major banks building societies and insurance companies: Lloyds Banking Group, Metro Bank, Santander, TSB, Shawbrook Bank, Aldermore Bank, Clydesdale Bank, LV=, Arbuthnot Latham, Nationwide Building […]

The Importance of a Customer Centric Culture

Now, its not rocket science to know that customer satisfaction is paramount in any business. An unhappy customer is far more likely to spread the word than a happy one. If you look at TripAdvisor there is no end to the “tasteless meals” or the “shabby hotels” reviewed, however when you see the 5-star review and the happy smiling faces of holiday makers and bon viveurs’ you will probably also read “the staff were exceptional, so friendly, they made our visit very special”. This also applies to the business world and although, as a company like Forth where we deal […]

What’s the B word?

Bureaucracy? Ballot? … Bored? Alas no, in this case, Brexit, however all the other ‘B’ words here can also be applied to the subject of Britain’s exit from the European Union. You may be thinking ‘Oh no, not more about Brexit…’ Don’t close this blog just yet, bear with us, it’s actually quite good, well we think so… Truth is we don’t know what’s going to happen, you don’t know what’s going to happen. What we can say is that at least everyone is in the same boat. Some will understand better than others what it all means, but at […]

Meet Andrew O’Driscoll, Director Mailing Solutions

As a Yorkshireman, living in Bangor it’s safe to say that I’m a Northerner wherever I am. Myself, Irish wife Louise and now native Irish Children, Will, Emery and Corah have been here for over 5 years and I have been working with Forth Mailing Solutions for the past year. With over 25 years’ experience in Senior Director roles, specialising in growing businesses and exceeding client expectations, I was excited to take on the role of growing the mailing solutions business. Established as a mailing house and Direct Mail provider for the last 25 years, we now consider ourselves the […]

Producing Seven Figures

The month of May saw our Production Department’s busiest month on record, reaching a certain milestone in the process… View PDF Here