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The Importance of a Customer Centric Culture

Now, its not rocket science to know that customer satisfaction is paramount in any business. An unhappy customer is far more likely to spread the word than a happy one. If you look at TripAdvisor there is no end to the “tasteless meals” or the “shabby hotels” reviewed, however when you see the 5-star review and the happy smiling faces of holiday makers and bon viveurs’ you will probably also read “the staff were exceptional, so friendly, they made our visit very special”. This also applies to the business world and although, as a company like Forth where we deal […]

Hybrid Mail | Who’s using it?

WHO’S USING HYBRID MAIL? Many forms of Hybrid Mail have been around for years; in more recent years the whole concept has begun to take off. We wanted to take a broad look at Hybrid Mail services throughout the rest of the world to see who else is utilising this solution to get cheaper and more efficient mail. WHAT IS HYBRID MAIL? In it’s most basic form, Hybrid Mail is a service that allows it’s users to send mail electronically to the service providers mailing house. Once received, the provider then physically prints, packs and posts the users mail according […]