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FAQ: Acquisition of Forth Communication NI by Mail Metrics

Mail Metrics Limited, a limited liability company incorporated in Ireland under Company Number 693493 and having its registered office at Clonshaugh Technology and Business Park, Clonshaugh Dublin 17, has on 18 August 2021 purchased the entire share capital of Forth Communication NI Limited and the marketing communications business of Edinburgh based Forth Communication Limited.

The acquisition of Forth by Mail Metrics will allow our clients access to a wider array of services and even greater technological innovation.


Who are Mail Metrics?

Ranked by Deloitte as the 15th fastest-growing technology company in Ireland in 2020, Mail Metrics has developed a solution to help companies to outsource and digitally transform their Customer Communications.

Mail Metrics specialises in providing a hybrid approach to Customer Communication, providing both digital and postal communications in one seamless solution. With existing operations in Dublin, Ireland and Warsaw, Poland, Mail Metrics has ambitious plans for its expansion into the U.K.

The strategic acquisition of Forth Communication NI Limited provides Mail Metrics the opportunity to deliver its innovative solutions to a wider market and expand its U.K. presence. More can be found at


What will happen to my current contract/project with Forth?

As a next step in this process, we will be requesting the novation of Forth client contracts from Forth Communication Limited to Forth Communication NI Limited for future projects.

The account management personnel and teams at Forth will remain unchanged, and there will be no interruption to current projects. Your usual lead account manager or our Head of Client Services, Stephen Johnstone, will be in touch to arrange novation of contracts and be available to answer any questions you may have.


How are you maintaining continuity of service during this transition?

We have attracted high-quality, committed professionals, and invested in their training, development and growth.

All staff working on behalf of Forth clients of the Edinburgh based Forth Communication Limited have transferred into Forth Communication NI Limited beside our colleagues based in Northern Ireland.

You will continue to work with the same people you have in the past. All our people are being retained in their current roles.


Will your contact details be changing?

From 18 August 2021, our primary registered address will be;

2-4 Balloo Avenue


Co Down

BT19 7QT

Telephone: 028 9147 3598

Reg. No. NI41374

VAT Number: 78 250 8903

For clients who primarily dealt with our Edinburgh based team, we will provide updated bank account details for Forth Communication NI Limited.

All contact details, including email addresses, for individual team members you deal with remain unchanged.


Are you retaining your accreditations, working practices and standards?

Our working practices, ISO certifications, FSCS and Cyber Essentials qualifications will all remain in place.


Will your service offering be changing?

We will be able to provide you many new services and areas of expertise in the future. We look forward to discussing those in more depth with you in time.


Who can I contact if I have any questions or concerns?

Please reach out to your normal point of contact or account manager if you have any additional questions. Alternatively, please email and one of the team will come back to you as soon as possible.

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