Forth is a leading provider of technology-led, people-driven, integrated communications solutions. Our unique fusion of people and technology offers our clients choice, expertise and insights. This combines to deliver complex data and communications solutions that help our clients engage with their customers effortlessly and with impact.
Explore our end-to-end solutions, from data receipt through to document creation and delivery.
Whether your communication is triggered by a date, an e-commerce transaction, or a bespoke ad-hoc marketing campaign, we can draw your customer data directly from your systems, or via one-off individual bulk data transfer.
We can also receive data via an API feed from your systems. Our Thawte verified FTP software can handle bulk transfers of data for large scale communication or marketing campaigns.
Using industry-leading technology, our team cleanses and prepares all data, whether it’s received in bulk for a large marketing or communications project, or as part of unique 1 to 1 communication. Correctly-prepared data will ensure your communication is efficient and effective, while still allowing for rich personalisation.
We’re ISO 9001 and ISO 27001 accredited, so you can rest assured your data is kept secure by the highest operating standards that we adhere to.
You can provide email, SMS, mailing templates or print-ready files for your communication project, or we can design them for you.
We can create and store messages which are based on dependency, data flags, or information held in a contact record can be swapped in or out of templates to create highly personalised communications. These documents can be delivered as PDFs to the recipient as part of a multi-channel approach, uploaded to an online database for secure web access, or used for direct mail.
We can also provide translation services through one of our expert partners.
Our print production and management facility in Northern Ireland can produce up to 150,000 printed mail packs per day and are experts in sourcing the best postage solution.
Our well-equipped facility and our expert team allow us to turn around large printed projects quickly, including providing a rapid response for unexpected critical communications.
Our team can also provide outsourced short- or long-term cover for your regular print and mailing requirements. Being sited in Northern Ireland allows us to service the UK and Irish/EU markets with equal ease.
Postage Expertise
Our team are experts in securing the best postage rates possible for our clients, with our Down Stream Access (DSA), digital sortation and combining of mail packs.
This allows more businesses to see the ROI in well executed direct mail campaigns, either individually or in conjunction with digital channels. Breaking down the barrier of communication.
Machine readable barcodes added to every pack allow us to evidence that every pack has been printed, enclosed, sorted, dispatched, reported back as required and goneaways are captured.
With industry-leading email broadcasting technology, our multi-channel
For-Email platform allows businesses to execute bulk email campaigns, create landing pages, include surveys and much more.
Our team of campaign experts can take the entire production process off your hands, or provide an extension to your in-house team. We can deliver any or all of the elements needed for a successful campaign or ongoing project, with total flexibility across both physical and digital channels.
Whether it’s a standalone project, outsourcing for short or long-term cover, or simply increasing your team’s capacity for a large project, we can help.
Our proprietary data manipulation and distribution technology can help you test, deploy and report on your campaign. This means you can be sure of accuracy, plus you gain valuable insights to help inform future campaigns.
We can present documents to your customers, through electronic presentment, allowing them to access their documentation online from their own devices.
Once your customer’s document is ready for viewing, an email, SMS or other multi-channel notification will inform your customer.
If you already have a client portal for your business, we can integrate with your existing solution or legacy systems. If you don’t have a secure client portal, we can help you set one up, where your customer can view or print their documents.
For many campaigns or ongoing communication projects, delivery to the recipient isn’t the end of the engagement. Each communication should encourage a desired action by the recipient.
To facilitate this, we can provide response management solutions such as:
Telephone response/call handling
Through our industry-leading partners, we can provide you with call handling support where the call to action is to contact you by telephone or you expect a large volume of calls as the result of a communication campaign.
Response Management Databases
We can provide and host a real-time, response management database that allows easy viewing of all activity for a specific contact record. This includes documents sent, emails received and interactions and engagements including email or document opens and whether mail has been returned.
This can be accessed by your teams via our proprietary response management software, or by feeding this data back to your systems.
As marketing and customer communications become increasingly technical, it’s critical for businesses to analyse and report on campaign attribution, performance and impact.
Using a range of propriety and 3rd party technology, including Power BI and Google Data Studio, we can help you by creating dashboards and reports that provide vital diagnostics and metrics for tracking and reporting.
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