Forth provides end to end communication solutions agreed with the PRA/FCA, from Court Directions hearing through to Scheme Effective Date and beyond.
For 30 years we’ve delivered complex and demanding policyholder communications for some of the largest pension and insurance providers and their advisers engaged in mergers and acquisitions and particularly Part VII transfers.
With Forth you can be assured of expert handling of your communications, from initial planning and preparation to post completion.
The one-stop service for complex and demanding Part VII and M&A policyholder communications.
Our team has experience built on delivering some of the largest and most complex policyholder communication projects as part of Part VII Transfer and M&A processes.
Our expert project managers will work with you to provide a detailed project roadmap, building in contingencies at every step. By doing so you can be assured that every stage will be produced in the most efficient manner, as quickly as possible whilst adapting to any unexpected events.
Your dedicated team will drive the project and evidence that each bit of the agreed plan is being followed.
Specialist typesetting and data preparation
We can typeset your notification letters and supporting documentation and amend in line with your guidelines. We prepare your project data with both speed and accuracy, responding rapidly when adjustments are required.
Combining sophisticated technology with our people’s expertise, we will de-duplicate your data, complete missing fields (e.g. postcodes), remove deceased contacts, gone-aways and other redundant categories. Our data cleansing process ensures maximum effectiveness while reducing unnecessary cost.
We provide a fully audited documentation and data approval process and can provide full reports as required.
Translation
We can provide translation services for all Part VII transfer documentation, from web-based FAQs to printed notifications delivered internationally. We brief, supervise and deliver translation of complex business language, making sure that the sense of the language and meaning is not ‘lost in translation’.
Your dedicated account manager will work with you to deliver your project in line with the roadmap, aided by a team of experts across data services, translation, production, mailing and response management.
Personalised Communications
We will ensure that your communications are as well-structured, engaging and accurate. We provide pre-flight checks of data, text to image personalisation and ongoing analysis of personalisation success rates so you can be assured of accuracy.
Printing and Mailing
Our broad range of printing solutions includes high speed mono lasering and full colour duplex multi sheet personalisation for any project size from hundreds to millions.
Our partnerships with Royal Mail, other mailing providers and our own Downstream Access licence ensure postage at the most competitive rates.
Email Broadcasting
We provide large scale emailing through our leading email broadcast solution handling over 20 million emails annually. Take advantage of this alongside traditional mailing to ensure maximum engagement and reach.
Response Management Solutions
Forth’s Response Management Database tools let you record and manage responses and actions taken when you are contacted with queries or objections. Flexible reports and a full audit trail provide evidence to the court that all enquiries have been properly and fairly dealt with.
Reconciliations
We provide 100% reconciliation of printed communication and email, with each step of our process through from printing, enclosing to mailing and response handling recorded automatically.
Call Centre Support
Our bespoke software and pre-arranged scripts allow internal or external call centres to access and add notes to an online database of your contacts.
Your project doesn’t stop with the initial communication delivery. Business continues, with obligations to contact new members so we provide ongoing top up mailings through to the final scheme court hearing.
Returns processing
We know that you need to keep the Regulator informed of the success of your communication efforts, which includes returned mail. We provide open access to reports of undelivered notices, with every piece of mail we receive scanned and logged in the response management database.
Keeping it complete
Data for top up mailings is added to the master database online. This keeps it up to date, ready for dealing with any calls or emails, recording actions needed and making it a complete record for court purposes.
Co-ordination of witness statement
Working with your legal counsel we will ensure quick and accurate production of witness statements for court proceedings as required.
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